Customer Service Advisor

Job Introduction

Working in our branch Monday-Friday you’ll be the first line of contact for customers over the counter and on the telephone, so customer service skills and an excellent phone manner are essential.

Key Responsibilities

• Reporting to the Branch Manager, you'll provide support in all areas of internal sales.

• Working with the internal sales teams completing hire transactions, stock takes and administration tasks.

• Where required, you may also be asked to assist with covering deliveries and collections, test and run equipment and repair referrals.

What We're Looking For

• Excellent telephone manner & communication skills

• IT Skills - basic Word and Excel skills

• Knowledge of Hire industry would be an advantage

• Valid UK Driving Licence

• Enjoy a vibrant, fast paced environment

• Good team worker

• Ability to work under pressure

What We Can Offer You

• Competitive salary

• Salary sacrifice pension

• 25 days annual leave + bank holidays

• Additional holiday purchase scheme

• Free Tool Hire

• Life Assurance cover 3x salary

• Share save scheme

• Eye care vouchers

• Recommend a friend scheme

• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required

• Cycle to work scheme

• Long service recognition

• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands

• Discounts on HP products

• EE mobile contract discount offers

• Gym discounts

• Health Shield (discounted premiums on health care cash plan)

• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us

ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.

As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.

At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recogniSing and celebrating the skills and dedication of our team members.

Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.